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Return Policy

We at Magnet printing and customisation' or 'us' or 'we' refers to the owner of the website whose registered office is A-24 Kailash Nagar ,new high court road ,city center, Gwalior - 474001. Our registration number is C/370545 (Registered at Gwalior). The term 'you' refers to the user or viewer of our website. strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at helpdesk@themagneticstore.com


What is Magnet printing and customisation Exchange Policy for Products on www.themagneticstore.com?

If you are unhappy with the product that you have received, you can send it back to us within 7 days of the delivery via any cost effective courier or registered post. (Cash on Delivery handling charges and international shipping charges are non-refundable).


The Customers can return there order in the following cases

1. If Product is defective.

2. If we have sent you the wrong size or colour.

3. If we have sent you some other product by mistake.

Note- Please note that a Product cannot be returned once it has been washed.


Please mail us at helpdesk@themagneticstore.com and return the products to us at the following address:

A-24 Kailash Nagar, New High-Court Road,
City Center, Gwalior 474001.


We will reimburse you the entire amount of the product , directly to your bank account.


How do I send the product back?

You can send it back to us via a cost effective courier company or registered post. Most courier companies will be willing to pick it up from your address.


Can Magnet printing and customization arrange for the product to be picked up from my address?

No, we do not offer this service at the moment.


Will I have to pay for returning the products?

Yes, you will have to bear the postal charges for sending your products back to us.


Can I cancel my order before it is Shipped out?

All orders that come in on a normal working day between Monday to Saturday before 10:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sundays or Public holidays are shipped out on the next working day.

If you want to cancel your order, please send us a mail at helpdesk@themagneticstore.com latest by 12:00 PM and we will guide you through the process.


Can I get a refund for my Prepaid order if I cancel it?

Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.

If you have any further questions about the return/exchange policy then please contact us at helpdesk@themagneticstore.com